Frequently Asked Questions

Find your answers about the Digital COVID Certificate

I can’t see all my vaccination doses on my Covid certificate. What should I do?

1. Check that it has been at least seven days since you got vaccinated.

2. Download a new certificate if 24 hours has passed since you did it last.

3. Corrections in the system are done continually. Just wait a day or so and then try again if you don’t see doses on your Covid certificate.

4. If despite having followed all the steps listed above, your Covid certificate is still not correct, and you plan to travel soon, you can call our customer service office.

There can be several different reasons why you do not see both your doses. The most common reason why doses are missing is that the information has not yet been transferred from the care provider to National Vaccination Register from where the data is then downloaded to the to the Covid certificate. It takes a maximum of seven days before the vaccine doses have been reported to the National Vaccination Register.

The respective regions are responsible for registering the vaccinations in the National Vaccination Register, from where the information is downloaded to the Covid certificate. Each region, in turn, employs many vaccinators.

If more than seven days have passed, and a dose still does not appear on your Covid certificate, you can contact the eHealth Agency customer service office via covidbevis@ehalsomyndigheten.se

If there has been a mistake in connection with registering your vaccination, you will be connected to the support function in your region.

Can persons with no Swedish personal ID number obtain a Covid certificate?

You need to have a Swedish personal ID number, be vaccinated in Sweden, and have an approved Swedish electronic ID in order to get a digital Covid certificate in Sweden.

The eHealth Agency is checking whether persons without Swedish electronic ID and a Swedish personal ID number can obtain a certificate if they are vaccinated in Sweden.

What is included in a Covid certificate? Can I have proof of tests and proof of recovery included in this electronic service?

The first version of the Covid certificate electronic service includes only proof that you have been vaccinated against Covid-19.

Efforts are being made to include proof of a negative Covid-19 test or proof of recovery in accordance with a future EU regulation. Recovery here means that a person can show a positive Covid-19 test that has been taken by healthcare personnel at least ten days earlier.

Why does only one vaccination date appear on my Covid certificate?

If you have been vaccinated with two doses, your Covid certificate will indicate Dose 2 of 2.

Your date of vaccination with Dose 2 will be listed under "Datum för senaste vaccination" (Date of most recent vaccination). This is completely correct. The Covid certificate lists only the date of the most recent vaccination. 

Do I need to have a Covid certificate in order to be able to travel?

No, a Covid certificate is not a requirement for travelling within the EU. The digital vaccination certificate, which is called a covidbevis in Sweden, has been developed to make it easier to travel to other countries within the EU. 

 The website of the Public Health Agency contains information for those planning to travel.

Certain countries require a certificate showing that you do not have Covid-19, as a requirement for entering the country. Other countries demand a certificate in order for their citizens to be able to return home without needing to quarantine. Other countries require various types of certificates, so you should therefore keep informed as to the rules that apply to the country you wish to travel to.

First, search for information regarding travel abroad from the Swedish Ministry of Foreign Affairs (UD). The embassies’ website, Sweden Abroad contains information about the provisions that apply in various countries. The Ministry of Foreign Affairs’ app, Resklar (ready to travel) makes it easier to keep track of the rules that apply at your destination.

 

I have no Covid certificate but intend to travel – what should I do?

It is possible to travel within the EU this summer even though you are not vaccinated or have obtained a complete Covid certificate. Until 11 August, EU will also accept a regular travel certificate showing negative test results.

In that case, you need to get tested by a care provider and obtain a certificate showing that you do not have Covid-19.

Various countries require different types of certificates, so you should therefore keep informed as to the rules that apply to the country you wish to travel to.

First, search for information regarding travel abroad from the Swedish Ministry of Foreign Affairs (UD). The Swedish Embassies’ website, Sweden Abroad, contains information about the provisions that apply in various countries. The Ministry of Foreign Affairs’ app, Resklar (ready to travel) makes it easier to keep track of the rules that apply at your destination.

Can I still enter countries with a paper certificate showing a PCR test?

Yes, this can be done until 11 August, according to the EU, which has established this transitional period so that the countries will have time to develop solutions.

Various countries require different types of certificates, so you should therefore keep informed as to the rules that apply to the country you wish to travel to.

First, search for information about travel abroad at the Ministry of Foreign Affairs (UD). The website of the Swedish Embassies, Sweden Abroad, contains information on the various rules and regulations of different countries. Resklar, the application of the Ministry of Foreign Affairs makes it easier to keep track of what applies to your destination.

How does the process of obtaining a Covid certificate work?

The eHealth Agency is responsible for the Covid certificate electronic service and issues the vaccination certificate.

The regions are responsible for reporting vaccinations performed to the National Vaccination Register (NVR) at the Public Health Agency. By ordering a vaccination certificate using the Covid certificate electronic service, you are requesting an abstract of an NVR entry, and that abstract serves as the basis for the Covid certificate.

The Covid certificate is automatically sent to your digital mailbox. If you don’t have a digital mailbox, you can get one here. You can also download the Covid certificate, save it and print it.

How long is a Covid certificate valid?

  • At present, a vaccination certificate is valid for 90 days.
  • Every Member State decides on the period of validity that will apply for a PCR test and antigen tests. Find out what applies to your destination before you take a test.
  • A certificate of recovery will be valid for 180 days from the date of your first positive test results.

In addition to the vaccination or tests, the actual Covid certificate must be valid, as well. The period of validity of a Covid certificate is 90 days from the date on which it is obtained. A new Covid certificate can be obtained free of charge as many times as requested.

Why is a Covid certificate for vaccinations valid only for 90 days?

There is no way to revoke a Covid certificate. As a result of this, we have chosen for reasons of safety to set a period of validity of 90 days.

You can obtain a new Covid certificate any time you wish to do so. 

Where do I show my Covid certificate?

You should show your Covid certificate in connection with an identity verification when crossing a border, as well as on other occasions. Keep your Covid certificate accessible during your entire trip.

Remember to check the rules that apply to the country you wish to travel to well in advance of your trip. Download the UD Resklar app for current information regarding your destination. The embassies also have current travel information at the Sweden Abroad website.

What do I need to obtain my Covid certificate?

Beginning on 1 July, the Covid certificate will include proof of vaccination against Covid-19. In order to obtain a digital Covid certificate, you must be vaccinated against Covid-19. To log onto this electronic service, you need a Swedish electronic ID.

If you do not have an electronic ID, you can obtain one through Skaffa electronic ID e-legitimation | Elegitimation (obtaining an electronic-ID)

Even if you do not have a valid electronic ID, you can still request a Covid certificate beginning on 1 July, but you need to have a Swedish personal ID, and naturally, you need to have also been vaccinated.

There is a form on the website of the eHealth Agency website. You print that form, fill it out, place it in an envelope and mail it to the eHealth Agency.

E-hälsomyndigheten
Box 913
391 29 Kalmar

You will then receive a paper copy of your Covid certificate at your registered address. We can only send it to you if you have a Swedish registered address.

The eHealth Agency is also working to include proof of a negative covid‑19 test and proof of recovery on the Covid certificate. 

I don’t have an electronic ID. What should I do now?

You will find information about what to do at: Obtaining an electronic ID (e-legitimation.se)

Even if you do not have a valid electronic ID, you can still request a Covid certificate beginning on 1 July, but you need to have a Swedish personal ID, and naturally, you need to have also been vaccinated.

There is a form on the website of the eHealth Agency website. You print that form, fill it out, place it in an envelope and mail it to the eHealth Agency.

E-hälsomyndigheten
Box 913
391 29 Kalmar 

I cannot use an electronic ID. What should I do now?

If you are not able to use an electronic ID, you can order a vaccination certificate from the eHealth Agency. 

You can apply to the eHealth Agency using a form. You print the form and fill it out, place it in an envelope and mail it to the eHealth Agency

E-hälsomyndigheten
Box 913
391 29 Kalmar

What information does a Covid certificate contain?

Your Covid certificate contains only information that is absolutely necessary.

Depending on whether you are to have a Covid certificate regarding vaccination, a negative test result or recovery, your Covid certificate will contain information regarding your name, date of birth, date of issue, and information regarding the vaccine received, tests, or recovery, as well as a unique identification number.

This information may not be stored in the countries you visit.

Only the validity of the certificate and its authenticity are checked, and this is done by checking who has issued and signed it.

How soon after I have been vaccinated can I obtain my Covid certificate?

The vaccination must first be reported to the National Vaccination Register (NVR). It may therefore take about seven days after the vaccination before you can receive your Covid certificate.

Remember that in certain cases, you can obtain your Covid certificate before it can be used to enter a country. Today, for example, there are countries that require 14 days to have passed since the last dose of the vaccine has been administered in order for the certificate to be accepted. Consequently, you need to check the rules and regulations of the country you are travelling to.

Find out well in advance what applies to your destination. See the Ministry of Foreign Affairs’ app, resklar (ready to travel) and the embassies’ website, Sweden Abroad

Does it matter which vaccine I was given?

All vaccines against Covid-19 that are administered in Sweden are approved for purposes of the Covid certificate. 

Is the Covid certificate valid if I have been given two different vaccines?

After you have been vaccinated, you will be able to obtain a Covid certificate that contains information about your vaccinations (even if they are two different vaccines).

The EU Regulation provides that the vaccination certificate will be issued to all who have been vaccinated against Covid-19, regardless of the vaccine used. Each Member State must accept the vaccination certificate for vaccines that have been approved by the EU. 

In all other respects, it is up to each country to decide the rules that will apply. It is your responsibility to find out in advance the rules that apply in the country you are travelling to. Download the UD Resklar app to get current information about your destination. The Swedish Embassies also have current travel information at Sweden Abroad. 

How many doses of vaccine must I take to get the certificate?

Your Covid certificate indicates which vaccine you have received and how many doses. When you have received your first dose you can get a Covid certificate.

The rules as to whether you need one or two vaccine doses may differ from country to country. The country you wish to visit is the one that determines the requirements that will apply there. Consequently, you are required to find out what rules apply, well in advance of your departure. See UD’s app Resklar and the website of the Swedish Embassies, Sweden Abroad

Is it sufficient to be vaccinated or do I also need to take a PCR test?

This can differ from country to country. The country you wish to visit is the one that determines the requirements that will apply there. Consequently, you are required to find out what rules apply, well in advance of your departure. See UD’s app Resklar and the website of the Swedish Embassies, Sweden Abroad.

Do I need a digital mailbox in order to receive my Covid certificate?

No, having a digital mailbox is not required, but it is convenient and secure, and works well as a storage location. You can download and save and print you Covid certificate directly from the digital unit you are using.

What rules apply to children (0-18 years old)? Do they need a Covid certificate in order to travel within Europe?

Each of the EU countries has a right to determine their own rules. Consequently, it is important to find out what applies in the country you plan to travel to, as well as those you will be passing through. UD has current information about what applies in various countries.

At present, Sweden is vaccinating only certain children below the age of 18 year, such as those in certain risk groups. After 1 July, persons having custody of a child can apply for a Covid certificate by means of a form on the website of a government agency. The vaccination of children from the year they turn 16 years will start in Sweden in August.

Young people who are above the age of 16 years and have electronic IDs can obtain their Covid certificate themselves at covidbevis.se.

When the two other certificates (i.e., negative test and recovery) are offered, children below the age of 16 years will also be able to obtain a Covid certificate from care providers that are connected to this service. At that time, the testing company where they were tested will issue the test certificate.

Do I need to pay for my Covid certificate?

No. It’s free of charge.

With the Covid certificate be valid for contexts other than travel, such as concerts, theatre performances and sporting events?

The Covid certificate is designed to fulfil international requirements and is intended to make it easier to travel abroad. It is meant to be shown at border crossings in conjunction with identification verification.

On 27 May, the government announced that they are investigating whether it might be possible to use vaccination certificates or similar instruments for public gatherings and events during a limited period. The government will announce a decision later on.

Is my positive antibody test included in the Covid certificate?

The antibody test is not a valid basis to obtain a digital Covid certificate of recovery according to the EU regulation. Only a positive NAAT test (PCR) performed by healthcare personnel or qualified testing personnel (not a test of sample taken by oneself) will be valid and able to be used for a Covid certificate.

A recovery certificate will be able to be issued no earlier than 11 days after a positive NAAT-test (PCR). This certificate will be valid for 180 days from the first positive test result.

I received my first vaccine dose vaccine in a different country and will get my second dose in Sweden. Will I be able to obtain a valid Covid certificate?

If you get your second dose of a vaccine in Sweden, the care provider can report the vaccination to the National Vaccination Register as Dose 2 of 2 (2/2). In that case, you will be able to obtain a certificate showing that you are fully vaccinated. It is important to show the person administering the vaccine in Sweden that this is your second dose so that it will be properly reported. It is therefore important to have proper documentation of the first vaccine dose, issued by a care provider or a government agency.

Can I receive my Covid certificate in another European country when I am there? Will the systems of different countries be able to exchange information with each other?

You will be able to obtain your certificate from www.covidbevis.se if you have been vaccinated in Sweden and have a Swedish e-ID. No information regarding vaccinations or tests will be sent between countries. If you are vaccinated or tested in a different EU country, you should find out how you can get a certificate from that country.

Can only Swedish citizens get a Covid certificate?

You need to have a Swedish personal ID number, been vaccinated in Sweden, and have an approved Swedish e-ID in order to obtain a digital Covid certificate in Sweden.

The eHealth Agency is investigating the possibility of persons who do not have a Swedish e-ID or a Swedish personal ID number being able to obtain proof that they have been vaccinated in Sweden.

Can I obtain a digital Covid certificate if I am a Swedish citizen but resides abroad?

The eHealth Agency is not empowered to issue Covid certificates for vaccinations that are performed in other countries.

If you are vaccinated or tested in another EU country (or in Norway, Iceland, Switzerland, or Liechtenstein), you should enquire about how to obtain proof from that country.

I am not vaccinated and wonder whether I will be able to travel in Europe this summer. What should I do?

Testing companies in Sweden already issue travel certificates for negative test results, and these can be used until 11 August. This was done because the EU decided the countries should have that amount of time to develop the technical solutions needed for the Covid certificate.

What should I do if I lose my mobile telephone abroad and cannot access my Covid certificate?

If you lose your mobile telephone but still can access your e-ID (e.g., from your computer), you can log on to www.covidbevis.se and obtain a new certificate.

When you obtain your Covid certificate you can choose to save it and print it. To be on the safe side, you can have one printed document in your hand luggage and another one in your suitcase.

How is my personal information processed when I obtain a Covid certificate?

You can read here about the handling of personal data in connection with obtaining a Covid certificate.